Man and Van Epsom Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Epsom provides man and van and general removal services within its service area. By making a booking or allowing work to begin, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below.

Client means the person or business who makes the booking and is responsible for payment of the charges.

We, Us, Our means Man and Van Epsom as the provider of removal and man and van services.

Services means collection, loading, transport, unloading, and any related removal or delivery work agreed at the time of booking.

Vehicle means any van or other vehicle we use to carry out the Services.

Service Area means the general geographic area in which we offer removal and man and van services, including Epsom and surrounding locations, as may be updated from time to time.

2. Scope of Service

We provide man and van and small to medium removal services for domestic and commercial clients. The precise scope of the Services will be based on the information you provide at the time of booking, including addresses, access details, parking, volume and type of items, and any special handling requirements.

Unless explicitly agreed in writing, the Services do not include packing or unpacking, dismantling or reassembly of furniture, disconnection or reconnection of appliances, or hoisting items through windows or over balconies. We may agree to perform additional tasks at our discretion, which may be subject to additional charges.

3. Booking Process

3.1 Booking request

You may request a booking by contacting us and providing all relevant details relating to the proposed move or transport job. You are responsible for ensuring that the information you provide is accurate and complete.

3.2 Quotations

We may provide a quotation based on the information supplied. Unless specifically stated otherwise, quotations are estimates only and not a fixed price. Quotations are normally based on the expected time required, the size of the Vehicle, and the number of staff required.

If the information you provide is incomplete or inaccurate, or if circumstances on the day differ from those described at the time of quotation, we reserve the right to adjust the charges to reflect the actual work, time and resources required.

3.3 Confirmation

A booking is only confirmed when we have accepted your request and you have accepted the quoted terms, including any required deposit or prepayment. We reserve the right to decline any booking at our sole discretion.

4. Client Responsibilities

You agree to:

Ensure that suitable parking is available for the Vehicle at both collection and delivery locations, and that any permits or permissions required from local authorities, neighbours or site management are obtained in advance.

Ensure there is reasonable access to the premises and that stairways, lifts, corridors and doorways are clear and suitable for moving the items involved. If access is restricted or requires additional effort such as multiple flights of stairs, long carrying distances, or unusual manoeuvres, additional charges may apply.

Ensure that goods are properly packed and protected, unless we have agreed to provide a packing service. Fragile items must be adequately wrapped and clearly marked.

Be present or represented by an authorised person at the agreed times to provide access, instructions and confirmation of completion.

Ensure that no prohibited, hazardous or illegal items are presented for transport or disposal.

5. Payments and Charges

5.1 Pricing basis

Services may be charged on an hourly rate, a fixed price, or a combination of both, as agreed at the time of booking. Additional charges may apply for waiting time, extra labour, delays beyond our control, out-of-hours work, congestion charges, tolls, parking fees, fuel surcharges or extended travel outside the usual service area.

5.2 Deposits and prepayments

We may require a deposit or full prepayment to secure your booking. Any required amount will be confirmed at the time of booking. Your booking is not guaranteed until we have received any required deposit or prepayment in cleared funds.

5.3 Payment methods and timing

Unless otherwise agreed in writing, payment of the full balance is due on completion of the Services on the same day. We accept common UK payment methods as advised at the time of booking. For commercial or account clients, alternative payment terms may be agreed in advance.

5.4 Late or non-payment

If payment is not made when due, we reserve the right to cease work, retain goods until payment is received, and charge interest on overdue amounts at the statutory rate allowable under UK law. Any costs incurred in recovering overdue payments, including legal or debt collection costs, may be added to the amount owed.

6. Cancellations and Changes

6.1 Client cancellations

If you need to cancel or reschedule your booking, you must notify us as soon as possible. The following cancellation rules will normally apply.

If you cancel more than 7 days before the scheduled start time, any deposit paid may be refunded or applied to a new date at our discretion.

If you cancel between 7 days and 48 hours before the scheduled start time, we may retain part or all of any deposit to cover our costs and lost business.

If you cancel less than 48 hours before the scheduled start time, or fail to be present or provide access when we arrive, we may charge up to the full quoted amount.

Any specific cancellation terms communicated at the time of booking will take precedence over the general rules above.

6.2 Our right to cancel or amend

We make reasonable efforts to honour all confirmed bookings, but we reserve the right to cancel or amend a booking due to circumstances beyond our reasonable control, such as severe weather, vehicle breakdown, staff illness, accidents, road closures, or safety concerns.

In such cases we will notify you as soon as reasonably practicable and offer an alternative time or date where possible. Our liability in such circumstances will be limited to the refund of any deposit or prepayment for the affected booking, and we will not be responsible for consequential losses.

7. Limitation of Liability

7.1 General responsibility for loss or damage

We will exercise reasonable care and skill in providing the Services. However, you acknowledge that some risk of damage or loss is inherent in any removal or transport activity.

We will not be liable for any loss or damage that arises wholly or partly from the following.

Items that have not been properly packed, protected, or prepared by you, including fragile or high value items.

Pre-existing defects, weaknesses or wear in items, such as loose joints, aged materials, or previously repaired damage.

Normal wear and tear, minor scratches, scuffs or marks that are consistent with handling and moving.

Loss or damage arising from your failure to disclose relevant information, including but not limited to restricted access, unusual weights or dimensions, or the presence of delicate or valuable items.

7.2 Excluded items

We do not accept responsibility for loss of or damage to cash, financial instruments, jewellery, precious metals, stones, watches, important documents, data, electronic files, perishable goods or animals. Such items should not be included in goods to be moved or transported.

7.3 Limits on liability

Our liability for loss of or damage to goods, where we are found to be at fault, will be limited to a reasonable repair or replacement cost, capped at a maximum amount that reflects the level of cover we maintain. You may request details of this limit prior to booking.

We shall not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of business, loss of opportunity or loss of enjoyment, whether arising in contract, tort or otherwise.

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, or any other liability that cannot be limited or excluded under applicable law.

8. Insurance

We maintain appropriate insurance cover in line with typical UK man and van and removal services, which may include public liability and goods in transit insurance. Cover may be subject to limits, exclusions and conditions imposed by our insurers. You are encouraged to obtain your own insurance for valuable or fragile items or to supplement any cover we hold.

9. Waiting Time, Delays and Access Issues

You must ensure that the premises are accessible and ready at the agreed time. If our staff or Vehicles are delayed due to factors outside our control, including but not limited to your late arrival, incomplete packing, property not being ready, keys not available, or delays caused by third parties, we may charge waiting time at our standard hourly rate.

If access is not possible or significantly more difficult than described at booking, we may charge extra for additional time, labour or equipment required, or we may decline to proceed if we consider it unsafe or unreasonable. In such cases, any cancellation or abortive visit may be chargeable.

10. Parking, Fines and Charges

You are responsible for arranging any parking permissions or permits required at collection and delivery locations. If we incur parking fines, congestion charges, tolls or similar costs directly as a result of providing the Services to you, we may add these to your final bill.

11. Waste and Disposal Regulations

11.1 General waste rules

We operate in compliance with UK waste and environmental regulations. We will only remove and dispose of items or waste materials that fall within the scope of our licence or regulatory obligations. Certain items, such as hazardous waste, chemicals, oils, paints, asbestos, clinical waste and similar materials, cannot be taken or disposed of by us.

11.2 Duty of care

When we agree to remove unwanted items for disposal or recycling, we will transport them to an authorised facility or transfer station as appropriate. You remain responsible for ensuring that any items presented for disposal are lawful for us to carry and do not contain prohibited or hazardous contents.

11.3 Incorrect description of waste

If waste or items for disposal are found to contain hazardous or prohibited materials, or are significantly different from what was described at booking, we may refuse to take them, or charge additional fees for compliant handling and disposal where legally permissible.

12. Client Property and Lien

We have a general lien over any goods in our possession for all monies owed by you for Services provided. If you fail to pay sums due within a reasonable period, we may, after giving written notice, sell or otherwise dispose of some or all of the goods to recover outstanding amounts and reasonable costs incurred.

13. Complaints

If you are dissatisfied with any part of the Services, you should raise the issue with our staff as soon as possible so that we may seek to resolve it. Any claim for loss or damage should be reported to us in writing as soon as reasonably practicable and, in any event, within a reasonable time after completion of the Services so that we can investigate.

14. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events or circumstances beyond our reasonable control, including but not limited to extreme weather, acts of God, war, terrorism, civil disorder, industrial disputes, pandemics, road closures, or failure of utilities or transport networks.

15. Variation of Terms

We may update or vary these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. You are advised to review the Terms and Conditions periodically and at the time of making any new booking.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

17. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be treated as deleted to the extent necessary, and the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms and Conditions, together with any written quotation or confirmation provided by us, constitute the entire agreement between you and us in relation to the Services. You acknowledge that you have not relied on any statement, promise or representation that is not set out in these documents.



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Get The Man and Van Epsom Service to Suit Your Budget

At our company we have many different man and van options. You can choose one service or a combination of services to suit your needs and we’ll make sure that the process of booking is easy. We have worked hard over the years to perfect our techniques so that we can offer the best value services in KT17 and KT18. There is nothing that we wouldn’t do to make our customers happy. Let us help you! Give our man and van Epsom a call today to discuss your options and receive your free quote!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Epsom Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 31 Cheam Rd
Postal code: KT17 1QX
City: London
Country: United Kingdom

Latitude: 51.3468080 Longitude: -0.2432690
E-mail:
[email protected]

Web:
Description: In case you are looking for qualified and experienced man with van moving specialists, you have to just give us a call and hire us within Epsom, KT17.
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