Man and Van Epsom Privacy Policy

This Privacy Policy explains how Man and Van Epsom collects, uses, stores, and protects personal data relating to customers and potential customers in the Epsom area. It also sets out your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Man and Van Epsom customers and enquirers within our service area, regardless of how you contact us.

Who this Privacy Policy applies to

This Privacy Policy applies to individuals and businesses who contact Man and Van Epsom for quotations, bookings, or general enquiries, as well as those who receive our services in the Epsom area. By providing your personal data to us, you acknowledge that it will be processed in accordance with this Privacy Policy and applicable data protection laws.

What personal data we collect

Man and Van Epsom only collects personal data that is necessary to provide and manage our services. The types of personal data we may collect include:

Name and contact details such as your full name, postal address, area within or around Epsom, and any other contact details you choose to share. Booking and service information such as collection and delivery addresses, access information, property details where relevant, preferred dates and times, and information about the items to be moved. Communication records such as messages you send to us, notes of telephone conversations, and other correspondence in relation to quotations or bookings. Billing and payment related information such as invoicing details and records of payments made, as required for our accounts and tax records. Technical and usage information such as basic information about how you reach us online, for example information submitted via online forms, subject to cookie or consent practices where applicable.

How we collect personal data

We collect personal data directly from you when you contact us to request a quote, make a booking, or ask a question about our services. This may be by telephone, contact forms, or other communication channels you choose to use. We may also collect personal data in the course of providing our services at your property or business premises, where you provide us with relevant information on the day of the move or related services.

Lawful basis for processing your data

Man and Van Epsom processes personal data only where we have a valid lawful basis under data protection law. The main lawful bases we rely upon are:

Performance of a contract. We process your personal data to provide you with quotations, confirm and manage bookings, carry out removals and transport services, and handle follow up queries or issues. Legitimate interests. We may process your personal data where it is necessary for our legitimate business interests, provided that these interests are not overridden by your rights and freedoms. This can include improving our services, managing our business operations, and maintaining accurate records. Legal obligations. We may process your personal data where necessary to comply with legal or regulatory obligations, such as tax and accounting requirements, insurance obligations, or responding to lawful requests from authorities. Consent. In some cases, we may ask for your explicit consent, for example if we wish to send you marketing communications beyond what you would reasonably expect. Where we rely on consent, you can withdraw it at any time.

How we use your personal data

We use the personal data we collect for the following purposes:

Providing quotations and responding to your enquiries. Booking, scheduling, and managing our man and van services. Communicating with you about your booking, including confirmations, changes, and updates. Carrying out the agreed services, including collections, deliveries, and any associated work. Managing payments, invoicing, and accounting records. Handling complaints, disputes, or claims. Improving the quality and efficiency of our services and customer experience. Meeting our legal, regulatory, and insurance obligations.

Data sharing and processors

We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf, or as separate controllers where appropriate. These may include:

Service providers who support our business operations, such as administrative support or secure data storage providers. Professional advisers such as accountants, insurers, or legal advisers, where needed for business, tax, or legal purposes. Public authorities or regulators where we are required or permitted by law to share personal data.

Where we use third party service providers as processors, they are only permitted to process your personal data in accordance with our instructions, for specified purposes, and must provide appropriate security measures.

Data retention

Man and Van Epsom keeps personal data only for as long as it is reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, or reporting requirements.

The retention period will depend on factors such as the nature of the data, the type of services provided, and any legal or regulatory requirements. For example, basic booking and invoicing information is usually retained for a number of years in line with tax and accounting rules, while routine enquiries that do not lead to a booking may be kept for a shorter period. When personal data is no longer required, we will securely delete or anonymise it.

International transfers

Our services are primarily provided within the Epsom area, and we aim to keep personal data within the United Kingdom or other jurisdictions that provide an adequate level of protection. If we ever transfer your personal data to a country that does not have the same level of data protection laws, we will ensure that appropriate safeguards are in place to protect your data, in line with data protection requirements.

How we protect your data

We take the security of your personal data seriously. We implement appropriate technical and organisational measures designed to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include limiting access to personal data to personnel and service providers who have a genuine need to know in order to perform their duties, using secure storage methods, and routinely reviewing our processes.

Your data protection rights

As a customer or potential customer of Man and Van Epsom in the Epsom area, you have a number of rights in relation to your personal data under data protection law. These include:

Right of access. You can request confirmation of whether we hold personal data about you and request a copy of that data. Right to rectification. You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you. Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and there is no legal reason for us to retain it. Right to restrict processing. You can ask us to restrict how we use your personal data in certain situations, such as while we are considering a request to rectify inaccurate data. Right to object. You may object to our processing of your personal data where we are relying on legitimate interests, including any direct marketing activities. Right to data portability. In certain cases, you can request that we provide your personal data in a structured, commonly used, and machine readable format, or request that it is transmitted to another organisation.

These rights are subject to legal conditions and exemptions. If you exercise any of these rights, we will respond in line with our legal obligations.

Children's data

Man and Van Epsom does not knowingly provide services directly to children or collect personal data from children. Our services are intended for adults and businesses arranging moving and transport services. If we become aware that we have collected personal data relating to a child without appropriate consent, we will take steps to delete it.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. When we make changes, we will update the version available to customers. We encourage you to review this Privacy Policy periodically to stay informed about how we process personal data.

Contact and complaints

If you have any questions about this Privacy Policy or how Man and Van Epsom handles your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the usual contact details you use to reach our service. You also have the right to lodge a complaint with the relevant data protection authority if you are unhappy with how we have handled your personal data, although we would welcome the opportunity to address your concerns directly first.



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Get The Man and Van Epsom Service to Suit Your Budget

At our company we have many different man and van options. You can choose one service or a combination of services to suit your needs and we’ll make sure that the process of booking is easy. We have worked hard over the years to perfect our techniques so that we can offer the best value services in KT17 and KT18. There is nothing that we wouldn’t do to make our customers happy. Let us help you! Give our man and van Epsom a call today to discuss your options and receive your free quote!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Epsom Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 31 Cheam Rd
Postal code: KT17 1QX
City: London
Country: United Kingdom

Latitude: 51.3468080 Longitude: -0.2432690
E-mail:
[email protected]

Web:
Description: In case you are looking for qualified and experienced man with van moving specialists, you have to just give us a call and hire us within Epsom, KT17.
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