Man And Van Epsom Service Terms and Conditions

These Terms and Conditions set out the basis on which Man And Van Epsom provides removal, transport, loading, unloading, and related service support to customers in the United Kingdom. By making a booking, the customer agrees to these terms, which are designed to create a clear, fair, and practical agreement for both parties. In these conditions, references to “we,” “us,” and “our” mean the service provider, and references to “you” and “your” mean the customer, client, or authorised representative placing the booking.

These terms apply to domestic and commercial jobs, including single-item transport, partial loads, small removals, and other agreed van service work. They do not override any mandatory consumer rights under UK law. If any term in this document is found to be unenforceable, the remaining terms shall continue to apply in full force. The customer should read these conditions carefully before confirming any booking for a man and van service, as acceptance of a quotation or appointment indicates agreement to the terms listed here.

We reserve the right to amend these terms from time to time. Any changes will apply to future bookings and, where appropriate, to ongoing work where required by law or operational necessity. The version in force at the time of booking will ordinarily govern the service unless a later written update is agreed by both parties. Nothing in these terms is intended to exclude or limit liability where such exclusion would be unlawful.

Bookings may be made by telephone, email, online form, text message, or any other written method we accept from time to time. A booking is not confirmed until we have accepted the required details, provided an estimate or quotation where relevant, and the customer has agreed to the proposed service arrangement. We may request photographs, inventory details, access information, parking conditions, floor levels, time restrictions, and any other facts needed to assess the job accurately. A Man And Van Epsom booking should include truthful and complete information so that we can plan the appropriate vehicle, staffing, timing, and equipment.

The customer is responsible for ensuring that the booking details are accurate. If information is incomplete or misleading, we may revise the price, alter the service schedule, supply additional staff, or decline to continue if the job cannot safely or reasonably be performed as originally described. Any estimate given before attendance may be based on the information supplied and may change if the actual circumstances differ materially. For example, changes in access, volume, weight, waiting time, or handling difficulty may affect the final charge. We may also refuse items that are unsafe, prohibited, or beyond the scope of the agreed service.

Where an arrival time is given, it is an estimated time only and not a fixed guarantee unless expressly agreed in writing. Delays may occur because of traffic, weather, operational incidents, or earlier jobs over-running. We will use reasonable efforts to attend within the expected window and to keep the customer informed where possible. If the customer is not present at the agreed time, or if access is not available, waiting charges, re-attendance fees, or cancellation charges may apply. Booking a man and van removal means the customer accepts that flexibility may be required on the day of service.

Payment terms will be communicated at the time of booking or before the job begins. Unless otherwise agreed, payment is due immediately upon completion of the work, and we may require a deposit, card pre-authorisation, or upfront payment for certain jobs. We accept payment by the methods stated in the booking confirmation, and we may refuse cashless or cash payments if they have not been agreed in advance. If the customer is a business account holder, any invoicing arrangement must be expressly confirmed in writing before service begins.

All quotations are based on the scope of work described at the time of booking. The final price may differ if additional time, labour, mileage, parking costs, congestion charges, tolls, waiting time, dismantling, reassembly, or extra items are required. Unless clearly stated otherwise, quoted prices may exclude parking penalties, exceptional access costs, disposal charges, and specialist handling requirements. If the customer requests changes once the job has started, we may update the charge accordingly. A van service in Epsom is therefore charged according to the work actually carried out, not merely the work originally expected.

Late payment may result in additional administration charges, statutory interest where applicable, and recovery action for unpaid invoices. Any dispute over an invoice must be raised promptly and in good faith. Disputing part of an invoice does not entitle the customer to withhold payment of the undisputed amount. We may suspend future work, withhold delivery where lawful, or decline further bookings from customers with outstanding balances. Title to any goods transported remains with the owner of those goods at all times, and our service fees remain payable regardless of the nature of the items moved, except where a valid legal claim applies.

Cancellations and amendments should be notified as early as possible. If you cancel a booking more than 48 hours before the scheduled time, no cancellation fee may apply unless specialist costs have already been incurred. If you cancel within 48 hours of the appointment, we may charge a reasonable cancellation fee to cover allocation of labour, reserved vehicle time, and administrative work. If cancellation occurs very close to the start time or after our team has been dispatched, the customer may be liable for a larger proportion of the agreed charge, including travel and waiting time where relevant.

If the customer wishes to reschedule, we will try to accommodate a new date and time, subject to availability. However, a change of date is not automatic and may be treated as a new booking if the original slot cannot be reassigned. We reserve the right to cancel or suspend a booking if the customer has not provided necessary access information, if payment terms have not been met, if the job presents an unacceptable risk, or if the customer behaves in a threatening, abusive, or unsafe manner. In such circumstances, any reasonable costs already incurred may still be payable.

If we must cancel due to circumstances beyond our control, we will inform the customer as soon as reasonably practicable and, where possible, offer an alternative date or refund any prepaid amount for the cancelled portion of the service. We are not responsible for indirect losses arising from a lawful cancellation, provided that we have acted reasonably and in accordance with these terms. In all cases, Man And Van Epsom terms and conditions should be read alongside any separate written agreement, quotation, or job sheet that forms part of the contract.

Our liability is limited to the extent permitted by UK law. We will exercise reasonable care and skill in providing the service, including handling items with appropriate caution and transporting them in a suitable manner. However, we are not liable for losses or damage caused by circumstances beyond our control, including poor packing by the customer, inherent defects in items, pre-existing damage, faulty lifting points, concealed weaknesses, or the customer’s failure to provide accurate instructions. The customer should ensure that fragile, valuable, or irreplaceable items are protected, declared, and, where appropriate, separately insured.

We are not responsible for items left unattended without our knowledge, items not packed securely, or goods transported contrary to our advice. The customer should remove loose parts, drain liquids where necessary, and secure doors, lids, and drawers before transit. Unless otherwise agreed in writing, we do not provide insurance for goods being moved, although we may hold suitable insurance cover for our own negligence as required by law and policy. Any claim for damage must be notified within a reasonable time, ideally before the end of the job or as soon as the issue is discovered, with supporting photographs and description of the item affected.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Subject to those non-excludable rights, we shall not be liable for loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss. If liability is established, our total liability for any single booking shall not exceed the amount paid or payable for the relevant service, except where the law requires otherwise. A man and van company must act carefully, but the customer also retains responsibility for preparing goods suitably for movement.

Waste handling and disposal are subject to UK waste regulations, including requirements relating to controlled waste, recycling, and lawful transfer. We may only remove waste, unwanted items, or rubbish where this has been specifically agreed in advance and where the customer has clearly described the materials involved. The customer must not include hazardous waste, asbestos, clinical waste, chemicals, pressurised containers, oils, batteries, solvents, or any other prohibited materials unless we have expressly agreed and are legally permitted to collect them. If undeclared restricted waste is presented, we may refuse collection, end the job, or charge for any extra time and disposal consequences.

Where waste removal is included, the customer confirms that they are the lawful owner of the waste or are otherwise authorised to arrange its disposal. The customer must provide truthful information about the origin and nature of the items. We may refuse items that are contaminated, unstable, leaking, odorous beyond normal levels, or unsuitable for transport under applicable law. Any disposal will be carried out in line with legal obligations, duty of care principles, and appropriate transfer procedures, which may include use of authorised facilities and documentation where required. The customer agrees to cooperate with any reasonable request necessary for lawful handling of waste.

We may also decline to carry items that could damage the vehicle, endanger personnel, or create a compliance risk. This includes overloaded bags, loose rubble, sharp materials, and mixed waste lacking proper separation where separation is required. If the customer fails to disclose the true nature of materials, they may be liable for all resulting costs, penalties, fines, clean-up expenses, and claims arising from that failure. Any man and van removal service involving disposal must be booked with clear, upfront instruction so that lawful collection arrangements can be made.

Customers must ensure that goods, premises, and access routes are prepared so that the job can be completed safely. This includes providing parking access where possible, obtaining any necessary permits or permissions, securing vulnerable items, and informing us of narrow staircases, lift restrictions, height limits, or other obstacles. We may refuse to move excessively heavy, unsafe, or badly packed items without additional assistance or equipment. If extra labour is required due to the customer’s failure to prepare adequately, we may charge for the additional work or pause the job until it can be completed safely.

The customer warrants that they have authority to arrange the service for the goods involved. Where a third party owns some or all of the items, the customer must have permission to authorise the move or disposal. We are entitled to rely on the customer’s instructions unless we have reason to believe those instructions are unlawful or improper. Any special handling requirement, including piano moving, appliance transport, fragile antiques, or disassembly, should be disclosed at booking stage. We do not guarantee that every item can be carried by a single operative or without specialist equipment.

If any dispute arises, both parties should attempt to resolve it informally and promptly. If resolution cannot be reached, the parties may use any appropriate complaint or dispute process available under law. These Terms and Conditions and any non-contractual obligations arising from them shall be governed by and interpreted in accordance with the law of England and Wales. The courts of England and Wales shall have jurisdiction, except where mandatory consumer rules provide otherwise. A Man And Van Epsom service is offered subject to these governing principles, and the contract is formed on this basis.